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Refund Policy

Our refund, replacement, and return terms for astrology services and store products.

Last updated: 21 August 2026

At Astro Shakti we want you to be satisfied with your experience. This Refund Policy explains when refunds, replacements, and returns are available. By placing an order you agree to the terms below.

1. Astrology Services

  • Digital reports are non-refundable once delivered. Because Kundli, horoscope, matchmaking, and Vastu reports are personalised digital products generated from your details, they cannot be returned or refunded after delivery.
  • Refunds for failed transactions. If your payment was deducted but the service was not delivered, or you were charged more than once for the same order, you are eligible for a full refund of the failed/duplicate amount.
  • If a report is not delivered within the stated timeframe due to an error on our side, you may request re-delivery or a refund.

2. Products

Damaged or Defective Products

If a product arrives damaged, defective, or incorrect, we offer a free replacement. Please report the issue within 48 hours of delivery with photographs of the item and packaging.

Return Window

Eligible products may be returned within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging with all tags and accessories intact.

Shipping Conditions

  • Return shipping for damaged or incorrect items is covered by Astro Shakti.
  • For change-of-mind returns (where applicable), return shipping costs are borne by the customer.
  • Energised, customised, or made-to-order spiritual items, and items marked non-returnable, are not eligible for return unless damaged in transit.

3. How to Request a Refund or Replacement

Email support@astroshakti.com with your order number and details of the issue, or use our Contact page. Approved refunds are processed back to your original payment method within 5–7 business days.

4. Contact